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Việt Nam Social Insurance is indo vs omanone of four agencies that have implemented the digital transformation very well, with one hundred per cent of public services now fully online.

Applying biometric technology helps save time for both medical staff and patients in carrying out examination and treatment procedures. Photo suckhoedoisong.vn

HÀ NỘI – Registrations for medical examination and treatment using biometric technology integrated into chip-based citizen identification cards like VNeID and VssID takes about 6-15 seconds, compared to a minimum of ten minutes previously.

This is one of the outstanding results of Việt Nam Social Security (VSS) in implementing a digital transformation to enhance online public services.

VSS is one of four agencies that have implemented the digital transformation very well, with one hundred per cent of public services now fully online.

The agency has provided all of its 25 administrative procedures as fully online public services that are available on multiple platforms, such as VSS and national service portals, the VssID application and IVAN service providers.

The time required for administrative procedures has been reduced by 86 per cent.

Each year, approximately 13.5 million electronic transaction records are processed.

People can choose to use VssID, VNeID application or chip-embedded identity cards instead of paper insurance cards to register for medical examinations or treatment services under their health insurance.

At present, all medical facilities covered by health insurance have carried out procedures for medical examinations and treatments via VSSID, VNeID and chip-embedded identity cards.

Applying this technology helps save time for both patients and medical staff. Meanwhile, the social insurance agency also saves on the cost of printing and issuing health insurance cards.

In addition, VSS supports the Ministry of Health in linking data for drivers’ health check-ups or birth and death certificates.

This serves as a crucial platform for implementing online public services for reissuing or renewing driving licences, registrations of birth, death and residency, issuing free health insurance for children under six, and support for funeral costs.

In the future, the platform will be used by VSS, the Ministry of Health and the Ministry of Public Security to implement digital health records on VNeID.

According to Nguyễn Thế Mạnh, VSS general director, the digital transformation with a goal of building a digital government is a crucial task for the sector to create more benefits and better serve citizens and businesses.

With the motto "people's satisfaction is the measure of service", to ensure that citizens and businesses enjoy the benefits of the digital transformation, VSS has been resolutely, comprehensively and effectively implementing tasks and solutions in all fields, striving to achieve the highest possible goals, Mạnh said.

Some of the notable digital transformation achievements of the agency in providing public services include 100 per cent of insurance participants' information being collected in the sector's database, he said.

Currently, the agency’s database has verified over 98.2 million personal information records, including approximately 87.9 million people currently participating in and benefiting from social insurance, health insurance and unemployment insurance. This accounts for 98.2 per cent of the total figure -- excluding the armed forces and military dependents -- in the national population database, he said.

The data managed by the agency is generated from carrying out administrative procedures related to information management, contribution and benefit provision, ensuring the principles of "accurate, complete, clean and live" data, he added.

The agency considers data completion as the core and foundation for a comprehensive digital transformation, serving as a critical basis for interconnectivity, sharing and sector management.

The entire social security sector is currently operating nearly 30 information technology application systems to manage business processes, with over 20,000 accounts regularly accessing, exploiting and using them to carry out the sector's operations.

As a result, citizens can transact with social insurance entities in the quickest and most convenient manner possible.

About 621,000 organisations, businesses and employers are transacting electronically with VSS through public service portals.

All citizens with level two identification accounts (on VNeID) can perform online public services with SS. Approximately 13,000 medical facilities are directly connected and interoperable with VSS to implement online public services for processing health insurance treatment costs for around 170 million cases under health insurance annually.

Each year, there are about nine million maternity, sick leave and convalescence benefit payments, 1.1 million unemployment insurance beneficiaries and around 2 million monthly social insurance and retirement payments.

According to VSS, the digital transformation is considered a key task and a growth driver, carried out with determination and the principle of "only moving forward, never backward".

The entire sector always views citizens and businesses as the primary subjects and the central focus of service delivery, ensuring that citizens and businesses benefit from the digital transformation achievements of VSS with the principle that no one is left behind, along with increasing transparency and enhancing citizen and business participation, Mạnh said. VNS